F&I and Showroom, November 2013
Executive Roundtable you cant sell products because there are bundled products with tire andwheel and prepaid maintenance that can keep profi tability on these deals up Remember leasing is a retention product and dealers are getting pressure from manufacturers to keep customers But that allows us to tell customers why prepaid maintenance is so important when leasing Arroyo We saw this year General Motors and Ford open their future infotainment systems to app builders We also saw software makers demonstrate a working Facebook app for the Jeep Wrangler Are these innovations and others changing the way you look at whats possible in this market Karchunas Yes they are Whats happening is the relationship between consumers and their cars is changing First it was transportation but now its infotainment So car owners will have a different Tim Brugh believes many F I departments are understaffed He says dealers need to start thinking about adding more people relationship with their vehicle General Motors said in 2015 that people will be infl uenced to buy based on that And the vehicles will be driving around and extracting information from businesses The relationship is continuing to evolve and as product developers there will be new needs and new ways to think about the car ownership experience Arroyo What impact will these innovations have on the protection Steve Amos says F I product providers need to come together to educate the CFPB on how the industry functions you offer Will they raise costs Amos It could but we dont know Its like when the hybrid cars came out 15 years ago and we had no idea what to expect on those cars Well just have to measure it on all of our service contracts and price accordingly Hopefully the quality will sustain the prices Brugh Theres a lot of technology out there and the problem is getting the dealerships to be able to handle A disaster waiting to happen is getting into an airplane with someone who couldnt pass the FAA pilot test So is asking customers to sign binding legal contracts without knowing the state and 38 F I and Showroom November 2013 federal rules governing the F I process 10 questions in 10 minutes at afip com quiz index htm will determine if your dealer and your career are headed for disaster 8174282434 www afip com
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