F&I and Showroom, March 2014

Contents Features F I and Showroom ISSN 2154 1728 USPS 018 706 is published monthly by Bobit Business Media 3520 Challenger Street Torrance California 90503 1640 Periodicals Postage Paid at Torrance California 90503 9998 and additional mailing offi ces POSTMASTER Send address changes to F I and Showroom P O Box 1068 Skokie IL 60076 8068 Please allow six to eight weeks for address changes to take effect Subscription Prices United States 20 per year Canada 35 per year Foreign 35 per year Single copy price 10 Fact Book 30 Please allow six to eight weeks to receive your fi rst issue Bobit Business Media reserves the right to refuse nonqualifi ed subscriptions Please address editorial and advertising correspondence to the executive offi ces at 3520 Challenger Street Torrance California 90503 1640 The contents of this publication may not be reproduced either in whole or in part without the consent of Bobit Business Media All statements made although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission 2 F I and Showroom March 2014 COVER PHOTO BY EPNAC JULES CLIFFORD March 2014 Volume 16 Issue 3 Industry Week 12 CFPB Takes Center Stage Strong words at NADA 2014 and the Vehicle Finance Conference indicate that both sides of the rate participation debate are preparing for a long drawn out battle Industry Week 18 Full Speed Ahead Compliance was top of mind at the 2014 NADA Convention Expo with product vendors showing the way to a faster more transparent process in the F I offi ce and throughout the sales process Stump the Pro 28 The Non Objection Objection The magazines objection handling wiz introduces himself and his new page which hell use to fi eld the toughest objections you face in the box 4 Letters 6 Editorial 8 Developments 30 On the Point 32 Legal 35 Bottomliners 37 Ad Index 40 Mad Marv Departments 18 28 12 Endorsed as the offi cial publication of the Association of Finance Insurance Professionals