F&I and Showroom, Industry Summit 2014
F I Programs Industry Summit 2014 F I and Showroom 19 dealers reactions I guess it wasnt Even though shes now running the group Thacher continues to push her organizations F I team They are expected to maintain a minimum 40 penetration rate on service contracts and they are rewarded nicely when their acceptance rates meet or exceed 50 But those performance bonuses are withheld when an F I department doesnt maintain CSI at or above the groups benchmark Compliance Check F I managers are required to sign a code of conduct that outlines what is expected in terms of behavior and adherence to compliance The groups F I director tracks each producers 30 day CSI score Results are then discussed during a weekly Tuesday morning conference call with all F I personnel The group also utilizes a compliance checklist for every deal The checklists are verifi ed by the groups accounting department which will kick back a deal if a single item is missing Deals are also audited by Resource Automotive which spearheads the groups ongoing and newhire training Menu audits are also conducted monthly My dad did business one way when he had just one store and that was doing it the right way Thacher says We call it the Vaden way Industry Leader In 1992 Dan Vaden earned the TIME Dealer of the Year award In 2008 he was inducted into the Savannah Business Hall of Fame for his leadership and support of the community The group has continued to be active in the industry since its founders passing Vadens vice president and general counsel currently serve on the Georgia Automobile Dealers Associations board of directors Theyre also past members of the National Automobile Dealers Associations board of directors The operation has also received several accolades including the Better Business Bureaus Diane Wahrman Torch Award for Marketplace Ethics in 2006 The group has earned GMs Mark of Excellence distinction for the last fi ve years and Nissans Owners First award for the last six It has also earned Buicks Honor Award as one of the Top 3 operations in South Carolina Setting the Pace The group supports a host of community groups and organizations It hosts Gay Savannahs Night Out every June in support of the lesbian gay bisexual and transgender community And in November it supports the Humane Society of Greater Savannah by kicking off a two month campaign in which it donates 25 for every test drive and 1 for every Facebook post of an area pet And with a military base located in every market it serves the group supports the Wounded Warrior Project and Operation Hero House
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