F&I and Showroom, Industry Summit 2014
Contents Industry Summit 2014 F Idol 4 The Producer Since taking home the 2013 F Idol title Timbrook Automotives Stephanie Cooper has taken a new assignment doubled down on process and boosted F I profi t for the auto groups Keyser W Va Chevrolet store Pacesetters 10 Setting the Pace Meet the fi ve fi nalists vying for the 2014 F I Dealer of the Year award the winner of which will be announced this week at Industry Summit Finance Insurance 20 Listen Educate Protect The magazines resident F I pro says the way to fi nd true success in the F I 4 20 COVER PHOTO COURTESY OF STEPHANIE COOPER offi ce is to drop the sales pitch and focus on the needs of each customer Finance Insurance 24 Build Your Business Expert trainer offers a fourstep process to improve your reputation among dealers fi nance executives and factory personnel Finance Insurance 48 Value Means Something Customers land on a particular vehicle for a variety of reasons The F I professor says uncover what those reasons are and youll have what you need to uncover any objection Finance Insurance 50 Forgot the Close The magazines resident F I pro says its time to free your mind and maximize production by focusing on customers and really listening to what they have to say BDC 56 Demand ROI From Your Service BDC Maximize your business development centers fi xed ops production by focusing on relationships retention and return on investment Training 60 Trainers Roundtable Industry Summit trainers share their thoughts on Internet sales pay plans fl at fees Web training and more Industry Summit 28 F I Conference and Expo 30 Sponsors 32 Special Features 34 Keynote Addresses 40 Schedule at a Glance Departments 2 Editorial 66 On the Point 70 Legal 72 AFIP 74 Mad Marv 76 Ad Index Features 24 48 Endorsed as the offi cial publication of the Association of Finance Insurance Professionals Industry Summit 2014 F I and Showroom 1
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