F&I and Showroom, Industry Summit 2013

Full Schedule cont 12 00pm 2 00pm INDUSTRY AWARD CEREMONY AND KEYNOTE LUNCHEON Its The Will Not the Skill Champagne Ballroom Join us as recognized motivational speaker Jim Tunney draws from 30 years as an educator and 31 years as an NFL referee He will share heartfelt and inspirational stories about football high school and his work with charities such as the Special Olympics Keynote Speaker Jim Tunney Educator and Former NFL Referee SPEAKER SPONSORED BY LUNCHEON SPONSORED BY F I DEALER OF THE YEAR AWARDS SPONSORED BY F IDOL AWARDS SPONSORED BY 2 00pm 2 50pm CONCURRENT SESSIONS Crank Up the Value of F I Concorde A If your F I manager is still using product brochures and an evidence manual with three year old repair orders maybe its time for you to upgrade your F I sales process You must add value for the customer by eliminating sales pressure and not pitching products they have no interest in buying Presenter Ron Reahard Ron Reahard Associates Raiders of the Lost Profi t Concorde C This interactive workshop will tackle the problem of lost profi t in areas such as cash lease service and Internet sales Learn how to construct a proactive F I process that mimics that of a traditional customer F Is involvement should be early often and impactful rather than a reactive afterthought Presenter Gerry Gould United Development Systems 2 00pm 8 00pm Exhibit Hall Open Paris Ballroom 48 F I and Showroom Industry Summit 2013 3 00pm 4 00pm CONCURRENT SESSIONS Master the Menu Concorde A Everything you learned about the menu is probably wrong Luis Garcia will lead this action packed session dedicated to overcoming the most common menu myths Get ready to slice and dice your old presentation and step into the new era of the menu Presenter Luis Garcia Safe Guard Products International LLC Logical Conversational Selling Concorde A Learn the dynamics of extracting customer information through easy informational conversation We just need to listen more and ask the right questions Dont be an interrogator and dont get caught in a canned sales pitch Learn how to attach product to what really matters to customers Presenter John Vecchioni United Car Care 7 Secrets to Infl uence Sales with Integrity Concorde C What if there was a way you could infl uence your customers with integrity that helped you increase your sales There is In this session youll learn seven proven secrets to sell more products because youve presented options to customers the right way their way Presenter Rich Moore Protective Asset Protection 4 00pm 4 30pm Networking Break SPONSORED BY Concorde B 4 30pm 5 30pm CONCURRENT SESSIONS Really Driving F I Product Sales Concorde A In a world of iPads electronic menus and portals what is really driving F I product sales Are these new tools all show and no go Hear from F I pros who are putting the industrys latest selling tools to the test Moderator Tom Wilson American Financial Automotive Services Panelists Jeff Cobelli The Impact Group Inc Jim Maxim Jr MaximTrak Matt Nowicki IAS Allan Stejskal Dealertrack Technologies Kenneth Tomaro OptionSoft Technologies