F&I and Showroom, Industry Summit 2019

Schedule NOVEMBER 4 6 2019 I NEW ORLEANS LA MONDAY 8 00 a m 7 00 p m REGISTRATION OPEN SPONSORED BY 5 00 p m 7 30 p m SHOE SHINE STATION SPONSORED BY HEADSHOT LOUNGE SPONSORED BY 5 00 p m 6 00 p m INDUSTRY SUMMIT PALS EVENING KEYNOTE THE CLIMB TO SUCCESS STARTS WITH ONE STEP Everyone who is going to grow forward needs to change in some way shape or form Hence you need to take the first step because not much is accomplished while sitting still Sales expert breaks down the four essential components to taking that first step sacrifice training effort and producing profits Presenter George Dans Worlds Greatest Closer KEYNOTE AND BOOK SIGNING SPONSORED BY 6 00 p m 7 30 p m WELCOME RECEPTION IN THE EXHIBIT HALL RECEPTION AND ENTERTAINMENT SPONSORED BY TUESDAY 7 30 a m 6 30 p m REGISTRATION OPEN SPONSORED BY 8 00 a m 10 00 a m BREAKFAST IN THE EXHIBIT HALL SPONSORED BY 9 00 a m 7 30 p m SHOE SHINE STATION SPONSORED BY HEADSHOT LOUNGE SPONSORED BY 10 00 a m 11 30 a m ASK FRENCHY Do you have an F I question and need answers to help grow your management team Weve teamed up with industry expert and IAS instructor Eric Mélon a k a Frenchy As one of the instructors at IASs SmartDealerUniversity Frenchy has a perspective that digs a little deeper into F I management while providing insightful thought provoking answers In this session Frenchy will frame his presentation around topics submitted directly by F I and Showroom readers and Industry Summit attendees Presenter Eric Frenchy Mélon Vice President of Sales IAS SPONSORED BY 11 30 a m 12 30 p m LUNCH IN THE EXHIBIT HALL SPONSORED BY 12 45 p m 1 30 p m INDUSTRY SUMMIT PALS OPENING KEYNOTE ADDRESS CUSTOMER EXPERIENCE ITS IMPACT AND OPPORTUNITY IN OUR F I WORLD Its simply crazy that a growing percentage of customers tell us they prefer text messaging as a form of communication from dealership service drives and yet we only text them 9 of the time we contact them And thats only one example of how simple it is to meet the servicing needs of our customers Just like your own experience with retailers and service providers both online and offline its that customer experience that will most often determine if they ever return to our dealerships or buy our F I products again Dont be crazy Come explore how we can be getting ahead in the customer experience race Presenter Cindy Allen CEO StoneEagle F I 1 30 p m 1 45 p m ED BOBIT LIFETIME ACHIEVEMENT AWARD Honoree Dwayne Hawkins Crown Automotive Group 1 45 p m 2 15 p m NETWORKING BREAK IN THE EXHIBIT HALL SPONORED BY 2 15 p m 3 50 p m TECHNOLOGY CHALLENGE Designed to get dealers and F I professionals up to speed on the latest in digital sales and F I technology this session will feature 15 minute presentations from five of the leading technology providers Attendees will then cast their vote on their favorite presentation and solution and the winner will be announced at the Industry Summit Honors on Wednesday PARTICIPANTS 700Credit AutoFi Line 5 Reynolds and Reynolds Your Dealer Experience www fi magazine com 56 F I and Showroom Industry Summit 2019