F&I and Showroom, Industry Summit 2019

www fi magazine com 40 F I and Showroom Industry Summit 2019 IndustrySummit com NOVEMBER 4 6 2019 I NEW ORLEANS LA Schedule 10 20 a m 10 50 a m NETWORKING BREAK IN THE EXHIBIT HALL SPONSORED BY 10 55 a m 11 45 a m FEATURED PRESENTATION 3 WAYS TO IMPROVE YOUR PROCESS AND SELL MORE F I Hows your closing percentage If your F I production fails to match your skill level experience or investment in training you are leaving sales on the table and missing opportunities to protect your customers But it might not be your fault A drawn out disjointed sales process is the No 1 cause of F customers Join this session to get a three pronged strategy for implementing and enforcing a front end process guaranteed to make customers and dealerships happier PRESENTER Bob Lettis Vice President of Strategic Alliances and Business Development 700Credit 11 50 a m 1 00 p m PANEL SESSION INCREASE AFTERMARKET PROFITS The sale of aftermarket products provides profit opportunities as well as challenges to the companies involved What mistakes have been made in the past that we can learn from and what potentials lay ahead in the aftermarket space With advancing services and technology will the way companies sell aftermarket products need to evolve Moderator Dwayne Wiggins FIU Development Manager American Financial Automotive Services Panelists Jonathan Himmelwright Regional Vice President DentWizard Mackie Hughes Division President Simoniz Rick Meinke National Sales Manager ECP Inc Greg Oltman Senior Vice President of Sales Nobilis Group Terry Torline Director of Sales and Marketing Xzilon Larry Wenger Vice President of National Sales Ultimar 1 00 p m 2 00 p m LUNCH IN THE EXHIBIT HALL SPONSORED BY 2 05 p m 2 55 p m FEATURED PRESENTATION FIGHT THE GRAVITATIONAL PULL OF AVERAGE The desire to identify what is the average for production levels in F I can become the most limiting factor in future success The gravitational pull of average is strong This pull must be resisted with a growth mindset that seeks to consistently improve To get better at something you must become a better you If you prioritize personal growth and improving customer experiences success will gravitate to you like a magnet This workshop will seek to destroy the concept of average once and for all and provide specific steps for F I managers to move toward record levels of production Presenter Rick McCormick National Account Development Manager Reahard Associates 3 00 p m 4 15 p m FEATURED PRESENTATION ALL I NEED TO KNOW I LEARNED IN LAW SCHOOL ORIENTATION Robert Fulghum published All I Need to Know I Learned in Kindergarten in the 80s The bestseller contained lessons learned in American kindergarten classrooms He believed these lessons could improve the world if adults followed the same rules as children such as sharing being kind to one another and cleaning up after themselves This session takes the same theme of All I Need to Know but comes from the perspective of law school orientation and applies it to the automotive industry and life in general PRESENTER Lori Church Director of Compliance Holman Automotive 4 15 p m 4 45 p m NETWORKING BREAK IN THE EXHIBIT HALL SPONSORED BY 4 50 p m 6 00 p m INDUSTRY SUMMIT HONORS The Industry Summit Honors will begin by announcing the 2019 F I Pacesetters and Dealer of the Year awarded to a dealership with a highly profitable F I department that demonstrates a commitment to regulatory compliance Followed by the presentation of the 15th Annual Dealers Choice Awards The evening will end with the announcement of the 2019 Technology Challenge Winner 2019 F I PACESETTERS AND DEALER OF THE YEAR SPONSORED BY 6 00 p m 7 30 p m EVENING RECEPTION IN THE EXHIBIT HALL SPONSORED BY